Returns & refunds

Because Strive Compounds ships temperature-sensitive research material, our returns policy is narrower than a typical consumer store. This page explains what qualifies for a replacement, credit, or refund, and how to open a request.

What is covered

• Vials that arrive visibly damaged, broken, or leaking.
• Shipments that arrive outside the intended temperature range where cold-chain packaging has clearly failed.
• Lots that fail internal verification against the shipped Certificate of Analysis.
• Order fulfillment errors, including wrong compound, wrong strength, or missing item.

What is not covered

• Material that has been opened, reconstituted, or otherwise handled at the receiving lab.
• Damage caused by improper storage after delivery.
• Change-of-mind returns on correctly fulfilled research-use orders.
• Custom or bulk institutional orders confirmed at quote time as non-returnable.

How to open a request

Email catalog@strivecompounds.com within seven days of delivery with your order number, a short description of the issue, and photos of the packaging and vials as received. We aim to respond within one business day with next steps.

Resolution

Approved requests are resolved by replacement of the affected units from the next available lot, store credit toward a future order, or refund of the original payment method, at Strive's discretion based on stock and the nature of the issue. Refunds are issued to the original payment source used at checkout.

Chargebacks

We ask that customers work with us directly before initiating a chargeback with their bank. Filing a chargeback on a correctly fulfilled research-use order may result in the account being closed to future purchases. See our Terms of Service for the full policy.